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COVID-19 Action Plan

With the rapidly evolving COVID-19 situation impacting us all with unprecedented challenges, Proximity is committed to protecting the health, wellbeing and safety of our staff, our clients, our service partners and the broader community, and ensuring continued business continuity for our clients. 

We have a COVID-19 Response Leadership Team which includes our two Directors, Chief Operating Officer, Executive Manager – Client Engagement and Senior Manager – People.  This leadership team meets at least once daily and is guided by advice from Federal and State Governments, Government Health Authorities, and the business continuity needs of our clients and service partners. 

We have taken many precautionary measures in recent weeks and have provided very regular information and working arrangement protocols to our team. 

Set out below is some information to answer key questions that you may have. 

 

Proximity offices  

Proximity is fully operational, and we continue to provide all our services as we work with you and all our clients through these uncertain times.  Based on the strong recommendation from the Australian Government to work remotely, our Barton office staff are now working remotely. Please see below information regarding how we are prepared to manage staff working remotely.  

Our Barton office will only be open to staff where an exceptional circumstance exists, that has been approved by our COVID-19 Response Leadership Team, and the access meets government recommendations.  

This could include access where someone does not have a safe home working environment or needs to undertake a task that cannot practically be completed from home (e.g.secure document disposal). The office is closed to all external visitors, including clients and suppliers.  This change has been put in place to ensure we can support social-distancing recommendations and help reduce the curve of COVID-19.


Meetings 

Client meeting, training and similar activities will continue via our highly capable video-conferencing and audio-conferencing system or other technology-enabled methods. 

Our cloud-based technology platform allows us to be fully remote, meaning we will continue to provide high quality and responsive support to our clients. Our cloud-based technology platform allows us to be fully remote, meaning we will continue to provide high quality and responsive support to our clients.  

 

Remote working  

Proximity uses cloud-based technology platforms to provide secure remote access to staff from any location, at any time. This enables us to remain connected and continue providing high quality and responsive support to our clients. 

For staff, accessing our systems remotely will provide an identical experience to accessing our system from a Proximity office. 

Our technology provider has confirmed that our platform will be able to support all our staff working remotely simultaneously. 

We continuing to perform ongoing testing of our robust security systems. All staff have been made aware of the need for increased cyber-security vigilance at this time. 


Proximity staff working at client sites   

Proximity staff working at client sites are complying with client, service partner and Proximity COVID-19 protocols. 

To prepare for the possibility that Proximity staff are no longer able to work on the client site, Proximity team members have been actively securing and testing client system remote working technologies and we are thankful for our clients’ coordination support. 

For clients that are not able to provide remote access, Proximity staff will explore with you the option of instead working remotely from the Proximity system. This would require transferring to the Proximity system any files that are necessary to enable the Proximity staff member to continue to provide services. 

Proximity staff will also be asking you if you are open to receiving calls on your mobile number if you are working from home. 

 

Travel  

All non-essential work-related travel has been, or will be, postponed or cancelled. 

Essential work-related travel can take place but only with approval from our COVID-19 Response Leadership Team. 

Staff have been encouraged to postpone or cancel non-essential personal travel. 

 

Major events 

Events Proximity was due to host in March, April and May have been postponed (or changed to an online format where that is possible). 

Internal Proximity social events scheduled for this period have also been either postponed or cancelled. 

 

Heightened risk of unwellness  

We continue to provide guidance to staff on managing health and safety and have a comprehensive business-wide COVID-19 protocol in place. This protocol gives effect to all current Government advice and addresses notification of illness and contact, working from home arrangements, self-containment, and good hygiene practices. 

The protocol requires that staff who are unwell with any form of contagious disease or are at a heightened risk of infection (including having been in contact with a known or suspected COVID-19 case or returning from overseas) must not attend either a Proximity or client workplace until cleared by Proximity and in most cases with medical advice. 

 

 

Proximity is prepared for the coming weeks and months of disruption. We are committed to continuing to provide high quality support to our clients and protecting the health of our staff, clients, service partners and other members of the community. 

We are also very mindful of the significant impact this crisis is having on our community and are continuing to provide pro bono and other support to our community partners who need our help now more than ever. 

Should you have any queries about Proximity or our response to COVID-19, please do not hesitate to contact Sean King or James Dunn. 

If you need to contact a member of the Proximity team, please call 1800 959 885 or click here to obtain the direct contact details for an individual advisor. 

 

Sean King
Director |  Proximity
sean.king@proximity.com.au
0408 167 542
1800 959 885
Level 3, 55 Blackall St, Barton ACT
James Dunn
Director | Proximity
 james.dunn@proximity.com.au
0407 888 894
1800 959 885
Level 3, 55 Blackall St, Barton ACT