Kerri Hartland

Advisory Board Chair - Principal Advisor

Phone: 1800 959 885

Mobile: 1800 959 885


Governance experience

Kerri has built her career as a change agent having led major transformations in the Commonwealth Government. She was the deputy in charge of the original service delivery reform in the then Department of Human Services that brought together the legislation, systems, processes and cultural reform as the forerunner to Services Australia. The Secretary, Finn Pratt, designated Kerri as the first among equals to work with 9 Deputy Secretaries and 4 key agency heads to lead and manage the reforms. Working with a variety of consulting firms, she developed an innovative governance model to ensure that the various consulting firms worked effectively together rather than competitively. She encouraged a genuine collaborative environment and has applied this model in transformations in the Department of Finance and ASIO. She also ran a major culture change initiative in the Department of Industry, Science and Resources as CIO, to ensure that the business and IT areas were working effectively to achieve results. Kerri was a ‘critical friend’ to UK agencies undertaking major reform in 2014-15.